Your browser is outdated! For the best experience, please update to a latest version.

Submit Medical Complaints

Print Download
Start Service

This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.

Service Process

Conditions & Requirements

  1. Complaints must be filed within a period not exceeding 3 years from the incident

  2. Complaints can be filed by the patient, his/her parents, first degree relatives or the person assigned by the patient or his/her family

  3. Complaints must be submitted via the medical complaints digital system.

  4. The subject of the complaint must be clearly stated, including the name of the patient, name of the health facility and name/s of medical staff, if possible

  5. Medical reports should be attached

  6. Cause of complaint must be clearly stated

  7. An ID proving the complainant's relationship with the patient is required

FAQ’s

Service completion duration

12 weeks

Service Fees

Free

Service channels

  1. EHS Website

Target audience

Patients of all ages who have received medical services at government healthcare facilities

Patient Relatives & Representatives

Service Limitations

The service is limited to complaints from those who received medical services in EHS facilities, their relatives and first-degree relatives, or their representatives.

Service Provision Timings

  • 24/7

Department name

Governance & Risk Management Department

Main Service

Customer Care

Service Type

Transactional

Service Classfication

  • G2C

Sector name

Director General Sector

Service Code

400-19-006-000

Sub Service Type

Variation

Required Documents

  1. Valid Emirates ID

  2. Available medical reports

Play the video to help you apply the service

Play the video to help you apply the service

Service locations

  1. The EHS Website

For assistance, get in touch through

Provide Reference data (Government Entities)

provided to government Entities only by providing reference data for service beneficiaries

https://www.ehs.gov.ae/en/services/partnership-management-system

Related Services

Request to Appeal Against the Decision of Medical Liability Committee

This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability.

Start Service
Submit Complaints and Feedback

This service enables customers to submit their complaints and feedback on various topics related to the services provided by EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually come as a result of failure to obtain a required service, non-compliance with the standards, or employees' behavior. EHS evaluates each complaint and takes the appropriate action.

Start Service
Submit Suggestions

This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.

Start Service

Do you think this content is helpful?

Have you used our services at our service center or digitally recently?