We would like to inform you of the opening of the Orthopedic Clinic at Kuwait Hospital Dubai.
We would like to inform you that the job examination service, vaccination service, and dental clinic at Al Salamah Health Center - Umm Al Quwain - have been suspended during the maintenance period, starting from Friday, April 7, 2025, until further notice.
We would like to inform you that the laboratory working hours at Al Aweer Health Center are from Monday to Thursday (7:30 AM - 3:15 PM) and on Friday (7:30 AM - 11:30 AM).
We would like to inform you that the services of Marbah Health Center will be transferred during the weekends to Qidfa Health Center (Saturdays 5pm - 10pm, Sundays 8am - 1pm and 5pm - 10pm) on a permanent basis.
We would like to inform you that the Diabetes Center has officially opened at Al Qassimi Hospital in Sharjah.
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This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. EHS responds to all the inquiries.
Registration via Digital ID
The customer submits his inquiry through any of the available channels
If the inquiry is received through any of the direct channels (call center/service centers/electronic chat), the inquiry will be answered directly if the answer is available.
If the answer is not available, the relevant department/section will be contacted and the answer to the inquiry will be obtained, and the customer will be responded to within one business day.
If the inquiry is received through any of the other channels (website/email/social media sites), the customer’s inquiry will be responded to within one business day.
EHS's Call Center operates 24 hours a day, 7 days a week.
Inquiries and requests can expect a response within 2 working days.
1 Working day
Free
All categories of customers.
Inquiries should be related to EHS's scope of work.
Customer Happiness Department
Customer Care
Transactional
Finance & Support Services Sector
400-35-003-000
Variation
info@ehs.gov.ae
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This service enables patients, their relatives or their representatives to submit medical complaints related to diagnosis, treatment or other medical procedures received in EHS hospitals and healthcare or specialized centers.
This service enables customers to submit their complaints and feedback on various topics related to the services provided by EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually come as a result of failure to obtain a required service, non-compliance with the standards, or employees' behavior. EHS evaluates each complaint and takes the appropriate action.
This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability.
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