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This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. EHS responds to all the inquiries.

Service Process


Conditions & Requirements

Inquiries submitted are limited to those related to the scope of work of the Emirates Health Services Corporation.

The Corporation is committed to maintaining the confidentiality of the information provided by the customer

Personal information ( Valid Emirates ID - email - Contact number )

Text of the inquiry and its details in case of using email, website, online chat, or social media sites to submit the inquiry.


FAQ’s

Service completion duration

1 Working day


Service Fees

Free


Service channels

  1. Service Delivery Centers
  2. Call Center
  3. Email
  4. EHS Website
  5. Customer Happiness Centers
  6. Live Chat
  7. Social Media Channels

Target audience

All categories of customers.


Service Limitations

Inquiries should be related to EHS's scope of work.


Service Provision Timings

  • Service centers according to their work
  • Other channels are available 24 hours a day, 7 days a week

Department name

Customer Happiness Department


Main Service

Customer Care


Service Type

Transactional


Service Classfication

  • G2G
  • G2B
  • G2C

Sector name

Finance & Support Services Sector


Service Code

400-35-003-000


Sub Service Type

Variation


Required Documents

  1. Valid Emirates ID

Service locations

  1. Service delivery centers
  2. Social media (Twitter - Facebook - Instagram - Radio and TV) around the clock
  3. Email: info@ehs.gov.ae
  4. Various service delivery sites spread across the country and available on the institution's website via the following links: Health Care Facilities
  5. The institution's website: www.ehs.gov.ae
  6. Electronic chat is available via the website.
  7. Call center: 8008877.2

For assistance, get in touch through

info@ehs.gov.ae

Provide Reference data (Government Entities)

Customers can inquire about the other organizations that accessed their health card reference data in EHS via

https://services.ehs.gov.ae/SSO/EnquiryHistory

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Submit Suggestions

This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.

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Request to Appeal Against the Decision of Medical Liability Committee

This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability.

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