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Submit Complaints and Feedback

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This service enables customers to submit their complaints and feedback on various topics related to the services provided by EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually come as a result of failure to obtain a required service, non-compliance with the standards, or employees' behavior. EHS evaluates each complaint and takes the appropriate action.

Service Process

Conditions & Requirements

  1. Complain submitted are limited to those related to the scope of work of the Emirates Health Services Corporation.

  2. The Corporation is committed to maintaining the confidentiality of the information provided by the customer

  3. Personal information ( Valid Emirates ID - email - Contact number )

  4. Text of the complaint and details.

FAQ’s

Service completion duration


Urgent complaints: within 1 working day
Normal complaints: within 5 working days
Complex complaints:  within 15 working days

Service Fees

Free

Service channels

  1. Service Delivery Centers
  2. Call Center
  3. Email
  4. EHS Website
  5. Live Chat
  6. Social Media Channels

Target audience

All categories of customers.

Service Limitations

Complaints/ feedback must be related to the EHS scope of work.

Service Provision Timings

  • Service centers according to their work
  • Other channels: 24/7

Department name

Customer Happiness Department

Main Service

Customer Care

Service Type

Transactional

Service Classfication

  • G2G
  • G2B
  • G2C

Sector name

Finance & Support Services Sector

Service Code

400-35-002-000

Sub Service Type

Variation

Required Documents

  1. Valid Emirates ID

Service locations

  1. Call Center: 8008877
  2. Service Provision Centers in the UAE available through the following links: Health Care Facilities
  3. Email: info@ehs.gov.ae
  4. EHS Website: www.ehs.gov.ae
  5. Live Chat available through website
  6. EHS social media channels
  7. Electronic chat is available via the website.

For assistance, get in touch through

Call: 800 8877

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