We would like to inform you that the Kadra Health Center will be temporarily closed from April 7, 2025 until April 21, 2025, due to maintenance work.
We would like to inform you that the job examination service, vaccination service, and dental clinic at Al Salamah Health Center - Umm Al Quwain - have been suspended during the maintenance period, starting from Friday, April 7, 2025, until further notice.
We would like to inform you that registration for residency programs is now open to all doctors for the academic year 2025/2026 until April 4, 2025.
We would like to inform you that the laboratory working hours at Al Aweer Health Center are from Monday to Thursday (7:30 AM - 3:15 PM) and on Friday (7:30 AM - 11:30 AM).
We would like to inform you that the services of Marbah Health Center will be transferred during the weekends to Qidfa Health Center (Saturdays 5pm - 10pm, Sundays 8am - 1pm and 5pm - 10pm) on a permanent basis.
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This service enables the medical complainants and the defendant practitioners to submit their requests to appeal or grievance against the decision of the Medical Liability Committee. These requests will be reconsidered by the Supreme Committee for Medical Liability.
Register using UAE Pass
The customer submits the Grievance/ appeal letter through the available channels.
The necessary requirements are ensured to be met in the grievance/ appeal letter.
The Grievance letter will reported via the electronic system of the Higher Medical liability committee, along with the related documents.
The customer recieve the link to complete the payment procedures.
The customer will be informed that the case has been investigated and the necessary action taken.
The committee will then study the case and all the attached documents and communicated with the concerned person.
The customer will be informed about the supreme committee decree.
The Grievance/ Appeal letter must be reported within a period not exceeding 30 days from the date of the legal notification.
The Grievance/ letter can be filed by the patient, his/her parents, first degree relatives or the person assigned by the patient or his/her family or by the practitioner complained against.
The Grievance/ appeal details must be clear, with name, address and contact details of the complainant must be clearly stated.
The reason of grievance/ appeal must be clearly stated, and Medical reports should be attached.
The complianant and the defendant practioner may submit appeal request.
The appeal must be filed no later than 30 days after being legally informed about the medical liability report.
The duration varies depending on the type and nature of the medical complaint, but in general it takes about 6 months.
No, as the decision of the Supreme Committee is considered the final.
No, According to the latest decrees and updates, the applicant must pay 5000 Dhs to obtain the service.
After submitting and approving the submitted appeal, the payment link will be forwarded to the registered email to complete the payment. The link will be valid for 30 days.
6 Months
5000 AED
The complainants(Patients'&Patients 1st degree relatives&representatives) and the defendant practitioners
The service is limited to medical complainants and the defendant practitioners may submit appeal requests.
Governance & Risk Management Department
Customer Care
Transactional
Director General Sector
400-19-006-001
Auxiliary
This service enables customers to submit their complaints and feedback on various topics related to the services provided by EHS, staff, service provision methods, the work environment, etc. The complaints/feedback usually come as a result of failure to obtain a required service, non-compliance with the standards, or employees' behavior. EHS evaluates each complaint and takes the appropriate action.
This service enables customers to submit their suggestions and ideas on various aspects related to EHS's scope of work, including the services provided, services provision methods, the work environment, or the employees. EHS studies and evaluate these suggestions and responds to the customers.
This service provides individuals or organizations with answers and responses to their queries and provides clarification about various aspects related to EHS' scope of work, including the services provided, service provision locations, the status of transactions and general inquiries about EHS functions. EHS responds to all the inquiries.
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