The policy aims to regulate the management of the EHS accounts across various social networking sites, including preparation of materials, obtaining official approvals, publication and response reactions to posts. This falls within the EHS's keenness to interact with users across social networking sites and applications with respect and professionalism that meet their satisfaction and exceeds their expectations.
Policy Scope
EHS social media and e-participation tools control policy covers several channels, most notably:
- Online instant chat
- EHS blogging via the website
- Traditional social networking sites (Twitter, Instagram and Facebook)
- EHS account on YouTube
- EHS account on LinkedIn
Policy and Threats
While welcoming the participation of the public across all channels, as this will provide an opportunity for effective interaction, EHS will be obliged to remove any comments that contravene the above regulations or policy, specifically that which:
- Constitute a source of threat to security
- Breach public morality
- Violate privacy
- Harm or defame others
- Promote subversive ideas
- Are against public taste, customs and traditions
- Are contrary to the laws and regulations in force
- Violate freedom of opinion and expression
- Broadcast racism on the basis of religion, race, or colour
- Are irrelevant to EHS work
In the event of any of the above-mentioned or other similar breaches, the EHS will take appropriate actions, according to regulations set forth in this regard, including removal of comments from some sites and ignoring or even blocking others, if necessary. The EHS encourages exchange of views based on respect for others' opinions, towards improved services to all users and customers.
Steps taken to respond to inquiries and consultations received via social Media:
- If the question is private (personal), reply with a private message
- If the answer is on the EHS's official website, the user is directed to the site by sending the link to him.
- If the answer is specialized or needs a detailed answer from an administration, the user is directed to the call centre to provide the answer from the relevant department.